State notes popularity of self-service driver’s license kiosks in DeKalb County


July 6, 2021
By: Dwayne Page

The self-service kiosk in the DeKalb County Clerk’s office is a popular service for the conduct of driver’s license matters and the Tennessee Department of Homeland Security and Safety has taken note of it.

“I want to thank you and your staff for continuing to host the department’s self-serve kiosk,” Michael Hogan said in a letter to County Clerk James L. (Jimmy) Poss last week. Hogan is director of services for the Tennessee Department of Homeland Security.

“For the citizens of DeKalb County, the kiosk is a valuable resource for conducting driver licensing activities in the absence of a full service center,” Hogan wrote.

“Since 2012, when the kiosk was installed, usage rates have continued to increase each year. Over the past two years, DeKalb County Self-Service Kiosk has ranked number one for the number of people using the kiosk with a population of less than 30,000.

“As the department continues to increase the services allowed on the kiosk, you can expect the utilization rate to continue to increase, which means less commute time for the citizens of DeKalb County having to lead. driving license activities, “Hogan continued.

“The following is a breakdown of county activity over the past five years. As you can see, the utilization rate has continued to climb, with the exception of 2020, due to COVID 19, which has reduced all activity of the driver services division ”.

Calendar year 2017: kiosk utilization rate – 2,876

Calendar year 2018: kiosk utilization rate – 3,495

Calendar year 2019: kiosk utilization rate – 3,340

Calendar year 2020: kiosk utilization rate – 2,342

Calendar year 2021: kiosk utilization rate – 376 from January 1 to May 1.

Statistics on kiosk usage from 2012 to 2015 were as follows:

2012- 26 operations

2013- 457

2014-502

2015-1 003

The kiosk was provided to the county clerk’s office in 2012 by the Driver Services Division of the Tennessee Department of Safety. DeKalb County was one of the few counties selected to receive a kiosk. For the first two years, the kiosk was located in the hallway of the county clerk’s office at the county complex. But in the fall of 2014, after taking office, Poss moved the kiosk inside his office and usage doubled.

Citizens can renew or replace an existing driver’s license or state ID card and pay for the transaction with a credit or debit card at the kiosk.

The technology takes the citizen’s photo for use on the driver’s license. As a security measure, the kiosk performs a facial verification with the recorded image. A citizen leaves the kiosk with a temporary paper document to be used until receipt of the secure driver’s license or identity card. The provisional permit is valid for 20 days. The secure driver’s license or identity card is mailed to the applicant’s home within five to seven working days.

The Poss County Clerk said he was happy to provide personal assistance to customers who wish to use the kiosk or for other services they may need.

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